[Last updated August 2020]
You can browse our online services anonymously. However, if you would like to take advantage of our services, you will need to identify yourself to us and at that point we will collect your personal information.
Collecting personal information:
At all times we try to only collect the information we need for the particular service we are providing. The main way we collect personal information about you is when you give it to us, for example:
- when you contact us
- when you submit an order through our online services
- when you ask for access to information we hold about you
The kind of information we may request from you could include your name, email, postal address, birthdate and payment details. We use secure online payment systems and do not receive or store your payment details. You agree that we may retain any of your personal information for a period of seven years, although we are not obliged to do so.
If you provide us with a testimonial, you give us your consent to use your name and the month and year of dispatch of our product on our website or in our other marketing material, together with the content of your testimonial. By providing us with your testimonial you grant us a worldwide, perpetual, irrevocable right to adapt, translate, display or communicate that testimonial on our website or other marketing media, without the need for further permission from you and without any liability for payment.
Social Networking Services and links to other websites:
We may provide links to other websites or use social networking services such as Instagram and Facebook to communicate with the public about our products and services. These sites have their own privacy policies. When you communicate with us using social media we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
Collecting sensitive information:
METRIX does not collect sensitive personal information.
We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view App, social media or website traffic information. These sites have their own privacy policies. We also may also use pixels, cookies and session tools to improve your experience when accessing our online services. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our online services to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
Security and overseas recipients:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:
- risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
- background tracking and records of changes made to your personal information
The information that we collect about you is used only for the purpose of providing you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law and any permissions that you grant to us to share your information. We may share your personal information with our professional advisors for the purpose of obtaining advice or for compliance purposes. Our products are made in China. At the time of issue of this policy we import the products and distribute within Australia. At some stage we may employ a direct mail company to complete fulfilment. If that happens, we will share basic information with that company to ensure your package gets to you.
Accessing and correcting your personal information:
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any concerns about our use of your personal information, please contact us and let us know what the problem is. We will respond to your concerns within 30 days. If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.